FAQ

How to Order ?

1. Browse products on our website
2. Add products to shopping cart
3. Checkout (registration is optional)
4. Pay with your debit/credit card

 

Payment

We accept the following payment via our payment partner (2C2P).

• Visa,
• Mastercard
• Amex
• UnionPay
• JCB

VAT refund is not possible at the moment.

 

Delivery

Thai address is required for product delivery.

The order will be delivered via our logistics partners.

• 2-3 business days for Bangkok
• 3-4 business days for other provinces in Thailand

(No shipping on Saturday, Sunday, and public holidays)

Thailand Post

Flash Express

 

Delivery Fee

Delivery fee is set by each brands.

Please note that order with products from multiple brands will be charged delivery fee separately.

 

Tax Invoice Inquiry (Thai Customers)

For our Thai customers, please contact us or make an inquiry for tax invoice to support@astrosolutions.co.th with following information

• Order number / Receipt
• Full name
• Address
• Identification number

 

Cancellations

You are eligible to cancel any time before your order is shipped.
Please contact us by phone or email for the cancellation.